INDIAN RAILWAYS / YOUR PNR STATUS/ Complaint . - (८) डबल डेकर ट्रेन की ट्रायल

HERE WILL BE ALL INFORMATION ABOUT INDIAN RAILWAYS ACTIVITIES.
Clik on the below link to go inside  भारतीय रेलवे!  इसके अन्दर आप को सभी तरह की जानकारी मिल जाएगी !चाहे बर्थ की समस्या हो /पि.एन.आर.की पोजीसन की जानकारी /ट्रेन लिंक वगैरह ..वगैरह  ! हर चीज की सुबिधा !

  Bharatiy rail / Indian Railways. 
To know your PNR status..clik on..PNR status
To give complaint -- Complaint.

‘SMS Gateway’ Launched for Sending Alerts to Railway Passengers Regarding their PNR Status

‘SMS Gateway’ Launched for Sending Alerts to Railway Passengers Regarding their PNR Status

     Indian Railways added another milestone by launching yet another innovative scheme called the ‘SMS Gateway’, which will enable passengers to get SMS alerts on the status of reserved tickets. The ‘SMS Gateway’ which was developed by Centre for Railway information Systems (CRIS), an autonomous organization under the Ministry of Railways, was launched by the Minister of State for Railways Shri Adhir Ranjan Chowdhury here today on the occasion of a seminar on the theme “Role of IT in Rail Services – Present and Future”. The seminar was organised by the Centre for Transportation Research and Management (CTRAM), an autonomous body of the Ministry of Railways. Present on occasion the were Shri Arunendra Kumar, Chairman, Railway Board, Shri D. P. Pande, Member Traffic, Shri Kul Bhushan, Member Electrical and Shri Alok Johri, Member Mechanical, of Railway Board.

         The ‘SMS Gateway’ project will be used to send SMS alerts to passengers in case of status change in the PRS tickets, as compared to the initial booking status (For example W/L to RAC, RAC to CNF, W/L to CNF). SMS alerts prior to chart preparation will be sent once a day, in case of status change only, beginning from 5 days before the journey date. The SMS alerts after chart preparation (which is normally done 3-4 hours before train departure), will convey the actual Berth No., Coach No. and RAC No. for those passengers whose final Charting status has changed as compared to the initial booked status. In case of any ticket upgradation or seat re-allotment also SMS alerts will be sent.

It is estimated that a large of SMS alerts will be sent on daily basis (approx. 4 lakh), hence the system will be made ONLINE in phases. Initially, the system would be configured for sending post chart alerts in a few selective Rajdhani trains, followed by other Mail Express trains. Subsequently the pre chart alerts will be enabled.

This facility will greatly reduce the last minute enquiry rush on the PRS websites and Call Centre as well as reduce the4 crowding near the pasted Chart locations on the Railway Platforms. This service will be provided free of cost to the users. This will enhance the image of Indian Railways.

Taking the things forward, CRIS took up the project for setting up of SMS Gateway of sending alerts to passengers, sanctioned by the Railways Board. Till now passengers can find about their PNR status through website enquiries or Call Centre (139) or IVRS or SMS enquiry. Railways decided to proactively send the SMS alerts to passengers at no extra charges to them.

During the development of the application for sending SMS alerts, considerable challenges were faced, to ensure that there is no adverse impact in the normal functioning of the backend main PRS system (CONCERT), which is one of the largest ticketing applications in the world. M/s Mahindra Comiva and Velti System, India were the technical partners of CRIS for making this project a success.

pib

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                                                                          (८)

हबीबगंज से इंदौर के लिए डबल डेकर ट्रेन की ट्रायल आज ( १३.०४.१३ ) शुरू होगी |

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The Railway Minister,shri  Pawan kumar  Bansal has announce  the following Trains during presenting his first Rail Budget on 26th Feb 2013 in Parliament:

New passengers trains

1. Bathinda – Dhuri Passenger (Daily)

2. Bikaner-Ratangarh Passenger (Daily)

3. Bhavnagar – Palitana Passenger (Daily)

4. Bhavnagar – Surendranagar Passenger (Daily)

5. Bareilly – Lalkuan Passenger (Daily)

6. Chhapra –Thawe Passenger (Daily)

7. Loharu – Sikar Passenger (Daily) after Gauge Conversion(GC)

8. Madgaon – Ratnagiri Passenger (Daily)

9. Marikuppam – Bangalore Passenger (Daily)

10. Muzaffarpur – Sitamarhi Passenger (Daily) via Runnisaidpur

11. Nadiad – Modasa Passenger (6 days a week)

12. Nandyal – Kurnool Town passenger (Daily)

13. New Amravati – Narkher Passenger (Daily)

14. Punalur – Kollam Passenger (Daily)

15. Purna – Parli Vaijnath Passenger (Daily)

16. Palani-Tiruchendur Passenger (Daily)

17. Ratangarh - Sardarsahar Passenger (Daily) after GC

18. Samastipur- Banmankhi Passenger via Saharsa, Madhepura (Daily) after GC

19. Shoranur – Kozhikode Passenger (Daily)

20. Surendranagar – Dharangdhara Passenger (Daily)

21. Suratgarh – Anupgarh Passenger (Daily)

22. Somnath – Rajkot Passenger (Daily)

23. Sitamarhi – Raxaul Passenger (Daily)

24. Sriganganagar – Hanumangarh-Sadulpur Passenger (Daily) after GC

25. Talguppa – Shimoga Town Passenger

 New express trains

1. Ahmedabad – Jodhpur Express (Weekly) Via Samdari, Bhild

2. Ajni (Nagpur) – Lokmanya Tilak (T) Express (Weekly) Via Hingoli

3. Amritsar – Lalkuan Express (Weekly) Via Chandigarh

4. Bandra Terminus – Ramnagar Express (Weekly) Via Nagda, Mathura, Kanpur, Lucknow, Rampur

5. Bandra Terminus – Jaisalmer Express (Weekly) Via Marwar, Jodhpur

6. Bandra Terminus – Hisar Express (Weekly) Via Ahmedabad, Palanpur, Marwar, Jodhpur, Degana

7. Bandra Terminus – Haridwar Express (Weekly) Via Valsad

8. Bangalore – Mangalore Express (Weekly)

9. Bathinda – Jammu Tawi Express (Weekly) Via Patiala, Rajpura

10. Bhubaneswar – Hazrat Nizamuddin Express (Weekly) Via Sambalpur

11. Bikaner – Chennai AC Express (Weekly) Via Jaipur, Sawai Madhopur, Nagda, Bhopal, Nagpur

12. Chandigarh –Amritsar Intercity Express (Daily) Via Sahibzada Ajitsingh Nagar (Mohali), Ludhiana

13. Chennai – Karaikudi Express (Weekly)

14. Chennai – Palani Express (Daily) Via Jolarpettai, Salem, Karur, Namakkal

15. Chennai Egmore – Thanjavur Express (Daily) Via Villupuram, Mayiladuthurai

16. Chennai – Nagarsol (For Sai Nagar Shirdi) Express (Weekly) Via Renigunta, Dhone, Kacheguda

17. Chennai – Velankanni Link Express (Daily) Via Villupuram, Mayiladuthurai, Tiruvarur

18. Coimbatore – Mannargudi Express (Daily) Via Tiruchchirappalli,

19. Coimbatore – Rameswaram Express (Weekly)

20. Delhi – Firozpur Intercity Express (Daily) Via Bathinda

21. Delhi Sarai Rohilla – Sikar Express (Bi-weekly) after gauge conversion

22. Delhi – Hoshiarpur Express (Weekly)

23. Durg – Jaipur Express (Weekly)

24. Gandhidham – Visakhapatnam Express (Weekly) Via Ahmedabad, Wardha, Ballarshah, Vijaywada

25. Hazrat Nizamuddin – Mumbai AC Express (Weekly) via Bhopal, Khandwa, Bhusawal

26. Howrah – Chennai AC Express (Bi-weekly) Via Bhadrak, Duvvada, Gudur

27. Howrah – New Jalpaiguri AC Express (Weekly) Via Malda Town

28. Hubli – Mumbai Express (Weekly) Via Miraj, Pune

29. Indore – Chandigarh Express (Weekly) Via Dewas, Ujjain, Guna, Gwalior, Hazrat Nizamuddin

30. Jabalpur – Yesvantpur Express (Weekly)Via Nagpur, Dharmavaram

31. Jaipur – Lucknow Express

32. Jaipur-Alwar Express (Daily)

33. Jodhpur –Jaipur Express (Daily) Via Phulera

34. Jodhpur – Kamakhya (Guwahati) Express (Weekly) Via Degana, Ratangarh

35. Kakinada – Mumbai Express (Bi-weekly)

36. Kalka – Sai Nagar Shirdi Express (Bi-weekly) Via Hazrat Nizamuddin , Bhopal, Itrasi

37. Kamakhya (Guwahati) – Anand VIhar Express (Weekly) Via Katihar, Barauni, Sitapur Cantt, Moradabad

38. Kamakhya (Guwahati) – Bangalore AC Express (Weekly )

39. Kanpur – Anand Vihar Express (Weekly) Via Farrukhabad

40. Katihar – Howrah Express (Weekly) Via Malda Town

41. Katra – Kalka Express (Bi-weekly) Via Morinda

42. Kolkata – Agra Express (Weekly) Via Amethi, Rae Bareli, Mathura

43. Kolkata – Sitamarhi Express (Weekly) Via Jhajha, Barauni, Darbhanga

44. Kota – Jammu Tawi Express (Weekly) Via Mathura, Palwal

45. Kurnool Town – Secunderabad Express (Daily)

46. Lokmanya Tilak (T) – Kochuveli Express (Weekly)

47. Lucknow – Varanasi Express Via Rae-Bareli (6 Days a week)

48. Madgaon – Mangalore Intercity Express (Daily) Via Udupi, Karwar

49. Mangalore – Kacheguda Express (Weekly) Via Dhone, Gooty, Renigunta, Coimbatore

50. Mau – Anand Vihar Express (Bi-weekly)

51. Mumbai – Solapur Express (6 Days a week) Via Pune

52. Nagercoil – Bangalore Express (Daily) Via Madurai, Tiruchchirappalli

53. New Delhi – Katra AC Express (6 Days a week)

54. Nizamabad – Lokmanya Tilak (T) Express (Weekly)

55. Patna – Sasaram Intercity Express (Daily) Via Ara

56. Patliputra (Patna) – Bangalore Express (Weekly) Via Chheoki

57. Puducherry – Kanniyakumari Express (Weekly) Via Villupuram, Mayiladuthurai, Tiruchchirappalli

58. Puri – Sai Nagar Shirdi Express (Weekly) Via Sambalpur, Titlagarh, Raipur, Nagpur, Bhusawal

59. Puri –Ajmer Express (Weekly) Via Abu-Road

60. Radhikapur – Anand Vihar Link Express (Daily)

61. Rajendra Nagar Terminus (Patna)– New Tinsukia Express (Weekly) Via Katihar, Guwahati

62. Tirupati – Puducherry Express (Weekly)

63. Tirupati – Bhubaneswar Express (Weekly) Via Visakhapatnam

64. Una / Nangaldam– Hazoor Saheb Nanded Express (Weekly)

Via Anandpur Saheb, Morinda, Chandigarh, Ambala

65. Visakhapatnam – Jodhpur Express (Weekly) Via Titlagarh, Raipur

66. Visakhapatnam – Kollam Express (Weekly)

67. Yesvantpur – Lucknow Express (Weekly) via Rae Bareli, Pratapgarh

Following is the list of MEMU Services introduced

1. Barabanki – Kanpur

2. Chennai – Tirupati

3. Delhi- Rohtak (Replacement of conventional service by MEMU)

4. Lucknow – Hardoi

5. Sealdah – Berhampore Court

Following are new DEMU Services introduced

1. Bhatkal – Thokur

2. Delhi – Kurukshetra Via Kaithal

3. Katwa – Jangipur

4. Lucknow – Sultanpur

5. Lucknow – Pratapgarh Via Gauriganj

6. Madgaon – Karwar

7. Rohtak – Rewari

8. Taran Taran – Goindwal Saheb

Trains that are proposed to be extended

1. 19601/19602 Ajmer-New Jalpaiguri Express to Udaipur

2. 15715/15716 Ajmer-Kishanganj Express to New Jalpaiguri

3. 12403/12404 Allahabad – Mathura Express to Jaipur

4. 17307/17308 Bagalkot-Yesvantpur Express to Mysore

5. 18437/18438 Bhubaneswar – Bhawanipatna Express to Junagarh

6. 18191/18192 Chhapra – Kanpur Anwarganj Express to Farrukhabad

7. 16127/16128 Chennai-Madurai portion of Chennai-Guruvayur Express  to           Tuticorin   

                 

8. 12231/12232 Chandigarh-Lucknow Express to Patna (2 days)

9. 12605/12606 Chennai-Tiruchchirappalli Express to Karaikudi

10. 14007/14008 Delhi-Muzaffarpur Express to Raxaul after gauge conversion

11. 14017/14018 Delhi-Muzaffarpur Express to Raxaul after gauge conversion

12. 12577/12578 Darbhanga-Bangalore Express to Mysore

13. 14731/14732 Delhi – Bathinda Express to Fazilka

14. 14705/14706 Delhi Sarai Rohilla-Sadulpur Express to Sujangarh (Salasar Express)

15. 15159/15160 Durg- Chhapra Express to Muzaffarpur and Gondia

16. 12507/12508 Guwahati-Ernakulam Express to Thiruvananthapuram

17. 17005/17006 Hyderabad-Darbhanga Express to Raxaul after GC

18. 17011/17012 Hyderabad- Belampalli Express to Sirpur Kaghaznagar

19. 16591/16592 Hubli-Bangalore Express to Mysore

20. 12181/12182 Jabalpur-Jaipur Express to Ajmer

21. 15097/15098 Jammu Tawi-Barauni Express to Bhagalpur

22. 13117/13118 Kolkata – Berhampore Court Express to Lalgola

23. 22981/22982 Kota-Hanumangarh Express to Shri Ganga Nagar

24. 15609/15610 Lalgarh- Guwahati Express to New Tinsukia

25. 12145/12146 Lokmanya Tilak (T)-Bhubaneswar Express to Puri

26. 12545/12546 Lokmanya Tilak (T)-Darbhanga Express to Raxaul after GC

27. 12449/12450 Madgaon-Hazrat Nizamuddin Express to Chandigarh

28. 12653/12654 Mangalore – Tiruchchirappalli Express to Puducherry

29. 29019/29020 Meerut-Nimach Link Express to Mandasor 37

30. 22107/22108 Mumbai CST-Latur Express to Hazoor Saheb Nanded

31. 14003/14004 New Delhi -New Farakka Express to Malda Town

32. 15723/15724 New Jalpaiguri-Darbhanga Express to Sitamarhi

33. 18419/18420 Puri-Darbhanga Express to Jaynagar

34. 19327/19328 Ratlam-Chittaurgarh Express to Udaipur

35. 13133/13134 Sealdah – Varanasi Express (2 Days) to Delhi via Lucknow, Moradabad

36. 14711/14712 Shri Ganga Nagar – Haridwar Express to Rishikesh

37. 16535/16536 Solapur-Yesvantpur Express to Mysore

38. 19251/19252 Somnath-Dwarka Express to Okha

39. 12629/12630 Yesvantpur – Hazrat Nizamuddun Sampark Kranti Express 2 days to Chandigarh

40. 59601/59602 Ajmer-Beawar Passenger to Marwar

41. 56513/56514 Bangalore-Nagore Passenger to Karaikal

42. 51183/51184 Bhusaval-Amravati Passenger to Narkher

43. 57502/57503 Bodhan-Kamareddi Passenger to Mirzapalli

44. 54632/54633 Dhuri-Hisar/ Hisar- Ludhiana Passenger to Sirsa

45. 56700/56701Madurai-Kollam Passenger to Punalur

46. 56709/56710 Madurai-Dindigul Passenger to Palani

47. 56275/56276 Mysore-Shimoga Town Passenger to Talguppa

48. 59297/59298 Porbander-Veraval Passenger to Somnath

49. 66611/66612 Ernakulam-Thrisur MEMU to Palakkad

50. 67277/67278 Falaknuma-Bhongir MEMU to Jangaon

51. 66304/66305 Kollam-Nagarcoil MEMU to Kanniyakumari

52. 63131/63132 Krishnanagar City-Berhampore Court MEMU to Ranaghat and to Cossimbazar

53. 74021/74024 Delhi-Shamli DEMU to Saharanpur

54. 76837/76838 Karaikudi-Manamadurai DEMU to Virudunagar after GC

55. 79454/79445 Morbi-Wankaner DEMU to Rajkot

56. 77676/77677 Miryalguda-Nadikudi

The frequency of the following trains will be increased

1. 12547/12548 Agra Fort –Ahmedabad Express 3 to 7 days

2. 11453/11454 Ahmedabad-Nagpur Express 2 to 3 days

3. 22615/22616 Coimbatore-Tirupati Express 3 to 4 days

4. 14037/14038 Delhi-Pathankot Express 3 to 6 days

5. 19409/19410 Gorakhpur – Ahmedabad Express 1 to 2 days

6. 13465/13466 Howrah – Malda Town Express 6 to 7 days

7. 12159/12160 Jabalpur – Amravati Express 3 to 7 days

8. 11103/11104 Jhansi – Bandra (T) Express 1 to 2 days

9. 19325/19326 Indore – Amritsar Express 1 to 2 days

10. 12469/12470 Kanpur – Jammu Tawi Express 1 to 2 days

11. 12217/12218 Kochuveli – Chandigarh Express 1 to 2 days

12. 12687/12688 Madurai – Dehradun/Chandigarh Express 1 to 2 days

13. 13409/13410 Malda Town – Jamalpur Express 6 to 7 days

14. 17213/17214 Narsapur – Nagersol (Near Sainagar

15. 12877/12878 Ranchi-New Delhi Garib Rath Express 2 to 3 days

16. 18509/18510 Visakhapatnam – Hazoor Saheb Nanded Express 2 to 3 days

17. 22819/22820 Visakhapatnam – Lokmanya Tilak (T) Express 2 to 7 days

18. 18309/18310 Sambalpur-Hazoor Saheb Nanded Express 2 to 3 days

19. 12751/12752 Secunderabad – Manuguru Express 3 to 7 days

20. 12629/12630 Yesvantpur – Hazrat Nizamuddun Sampark Kranti Exp 2 to 4 days

21. 56221/56222/56525/56526 Bangalore – Tumkur Passenger 6 to 7 days

22. 56321 Kanniyakumari-Tirunelveli Passenger 6 to 7 days

23. 56325 Nagercoil – Kanniyakumari Passenger 6 to 7 days

24. 56312 Tirunelveli - Nagercoil Passenger 6 to 7 days

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KNOW - IMPORTANT RULES REGARDING - RAILWAY TICKET 's REFUND

Refund Rules

UNUSED TICKETS ON WHICH NO RESERVATION HAS BEEN MADE :

If a ticket on which no reservation of a seat or berth has been made is presented for cancellation within three hours after the actual departure of the train for which the ticket is issued or for any ticket valid for the whole day, within three hours after the actual departure of the last train of the day for the destination station, refund of fare shall be made on every such ticket after deducting Rs. 10/- per passenger as clerkage.

UNUSED TICKETS ON WHICH RESERVATION HAS BEEN MADE :

(1) Subject to the provision of these rules, if a ticket on which reservation of a seat or berth has been made, is presented for cancellation, refund of fare shall be made after deducting cancellation charge from the fare as follows : (a) If a ticket is presented for cancellation more than 24 hours before the scheduled departure of the train cancellation charge shall be deducted at the flat rate of Rs. 70/- for A.C First Class/Executive Class, Rs. 60/- for A.C. 2 Tier sleeper class/ A.C. 3 Tier sleeper class/ First class/A.C Chair Car, Rs. 40/- for Sleeper class and Rs. 20/- for Second class. (b) If the ticket is presented for cancellation within 24 hours and up to four hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the min. flat rate mentioned in clause (a). (c) If the ticket is presented for cancellation within four hours before the scheduled departure of the train and up to : Three hours, when the ticket is for a destination station up to 200 KM., Six hours, when the ticket is for a destination station of more than 200 KM but up to 500 KM., and Twelve hours , when the ticket is for a destination station of more than 500 KM., after the actual departure of the train, cancellation charges shall be 50 % of the fare subject to the min. flat rate mentioned in clause (a). Provided that for night train leaving between 21:00 hours and 06:00 hours (actual departures), refunds shall be admissible at the station within the time limit specified above or within four hours after the opening of reservation office, whichever is later. (2) No refunds shall be granted at the station if the ticket is surrendered for cancellation after the expiry of the period mentioned under clause (c) of sub rule (1). Note: (1) In the case of tickets issued for travel from some other stations refunds shall be admissible at the ticket issuing station provided that the ticket is surrendered before the schedule departure of the train from the station from where the ticket is valid. (2) On a party/family ticket issued for more than one person, where some persons have confirmed reservations and others are on waiting list, full refund less clerkage charges is admissible for confirmed passengers provided that the entire ticket is surrendered for cancellation at the journey commencing station within four hours before the scheduled departure of the train and up to three hours after actual departure of the train.

UNUSED WAIT LISTED OR RAC TICKETS :

(1A) Subject to provisions of subrule (2), no cancellation charges shall be payable if a wait-listed or RAC ticket is presented for cancellation up to : (i) Three hours, when the ticket is for a destination station up to 200 KM. (ii) Six hours, when the ticket is for a destination station of more than 200 KM but up to 500 KM., and (iii) Twelve hours , when the ticket is for a destination station of more than 500 KM., after the actual departure of the train except for a deduction of a clerkage charge of Rs. 20/- per passenger. Provided that for night train leaving between 21:00 hours and 06:00 hours (actual departures), refunds shall be admissible at the station within the time limit specified above or within four hours of opening of the reservation office, whichever is later. (2A) Where confirmed reservation has been provided to RAC or wait-listed ticket holder at any time up to the final preparation of reservation chart, such ticket shall be treated as a reserved ticket and cancellation charges shall be payable in accordance with rules mentioned above.

CANCELLATION CHARGES ON MULTIPLE JOURNEY TICKETS :

With effect from 1st March 2000, when an unused ticket involving more than one journey is surrendered for cancellation, the entire ticket shall be treated as one single journey ticket and refund of fare of entire ticket shall be granted as per rules (1) and (2) above, according to the reservation status of the first lap of journey, i.e. if reservation status of first lap of journey is confirmed, refund shall be granted in accordance with the rule (1) and (2) above and if the reservation status of first lap of journey is RAC/Wait-list, refund shall be granted in accordance with the rule (1A) and (2A) above. The cancellation charges or clerkage charge as the case may be, shall be levied only once on the entire amount of the ticket, irrespective of the reservation status of different laps of journey, and not separately for each lap of journey.

REFUND ON PARTIALLY USED TICKETS :

For partially used tickets where a passenger terminates his journey enroute, a ticket deposit receipt shall be issued by the station master and the ticket holder may apply for refund to the chief commercial manager (Refunds) of the concerned railway.

REFUND DUE TO LATE RUNNING OF TRAINS :

No cancellation charge or clerkage shall be levied and full fare shall be refundable to all passengers holding Reserved, RAC, and Waitlisted tickets, if the journey is not undertaken due to late running of the train by more than 3 hours of the scheduled departure of the train from the journey commencing station provided that the ticket is surrendered upto the maximum time limits prescribed in clause (c) of sub-rule (1) of rule 6 .Which is given below: Full refund will be permitted even after the departure of train in the event of train running more than 3 hours late and that the time limits will be up to 3 hours if the distance of the ticket is up to 200Kms., up to 6 hours if the distance of the ticket is 201-500 Kms. and up to 12 hours after the departure of the train if the distance of the ticket is more than 500 Kms.

REFUND OF TICKETS WHERE RAILWAY ADMINISTRATION IS UNABLE TO PROVIDE ACCOMMODATION :

Full refund of fares shall be granted in case the railway administration is not able to provide accommodation for any reason whatsoever to passengers holding reserved tickets, provided such tickets are cancelled within three hours of the actual departure of the trains. In case a train is cancelled due to accidents, breaches or floods, the full refund of fare is granted within three days excluding the scheduled day of departure of the train.

REFUND IN CASE OF FAILURE OF AIR-CONDITIONING EQUIPMENT :

When the air-conditioning has not worked for a portion of the journey, the ref und for such portion of the journey is granted at the destination of the train on production of a certificate of the conductor /guard , if the ticket is presented within twenty hours of the arrival of the train as follows: In case of AC first class, the difference between the AC first class fare and first class mail fare. In case of AC 2 tier sleeper/AC 3 tier sleeper class, the difference between the AC 2 tier/AC 3 tier fare and the sleeper class mail /express fare. In case of AC chair car class the difference between the AC chair car class and second class mail/express fare. In case of Executive class ticket of Shatabdi trains, the difference between the notified executive class fare for the concerned section and first class mail/express fare for the concerned distance of that section.

REFUND IN CASE PASSENGERS ARE MADE TO TRAVEL IN A LOWER CLASS FOR WANT OF ACCOMMODATION :

If a ticket holder of higher class is made to travel in a lower class for want of accommodation in the class for which the ticket was issued, refund of difference between the fare paid and fare payable shall be granted at the destination station or the originating station as the case may be. The refund at the destination shall be granted only on the production of a certificate from the conductor/.guard/TTE and the ticket is presented within 2days of the date of issue of the certificate (excluding date of issue) of the arrival of the train at your destination To claim this refund passenger will have to submit ticket along with the certificate issued by te Traveling Ticket Examiner.

REFUND ON LOST/ MISPLACED TICKETS :

No refund is permissible against lost/misplaced tickets. However passenger will be allowed to travel on the reservation already made on confirmed one or RAC .If the loss of confirmed/RAC ticket is reported before the preparation of the reservation chart, duplicate ticket will be issued on the collection of the clerkage charge per passenger. If the loss of confirmed/RAC ticket is reported after the preparation of the reservation chart, duplicate ticket will be issued on the collection of the 50% of the fare . No duplicate ticket will be issued after the preparation of reservation chart in case of RAC ticket . Loss of tickets be reported to railways immediately to prevent fraudulent refunds on lost tickets.

ISSUE OF DUPLICATE TICKET IN LIEU OF TORN/MUTILATED TICKETS :

Duplicate ticket can be issued only in case of torn/mutilated confirmed/RAC tickets. The duplicate ticket can be issued against torn/mutilated ticket if it is reported to the railway and the passenger can travel on the accommodation reserved by him, by making payment and getting a duplicate ticket as per following table : A) Before the chart preparation Under this rule the duplicate ticket (in lieu of lost/misplaced/torn/mutilated/reserved/RAC tickets) will be issued  before the preparation of the reservation chart, duplicate ticket will be issued on the collection of the clerkage charge per passenger.If the loss of confirmed/RAC ticket is reported after the preparation of the reservation chart, duplicate ticket will be issued on the collection of the 50% of the fare Refund on torn/mutilated ticket is admissible on torn/mutilated if its genuineness and authenticity are verified on the basis of of particulars visible on the face of such ticket .subject to the deduction of cancellation charges as per rules, provided that the authenticity of such a ticket is verified at the station on the basis of particulars visible on the face of ticket. NOTE : 1) No duplicate ticket against lost RAC ticket is permitted after the chart preparation. 2) No duplicate ticket is issued against Wait List lost/torn/mutilated tickets.

REFUND OF DUPLICATE TICKET :

If lost tickets are traced and presented along with the duplicate ticket before the departure of the train, refund is permitted for the duplicate ticket after deduction of 5% of the charges paid subject to a min. of Rs. 20/-. Thereafter, original ticket becomes valid for travel as well as refunds.

REFUND ON TICKETS PURCHASED ON CREDIT CARD :

Tickets purchased on credit cards can be cancelled and Credit Slip obtained only at such Railway Stations where Credit Card counters exist. If you need to cancel your tickets at other stations, where such counters are not available, please cancel your reservation and obtain a Ticket Deposit Receipt. You can then apply to Chief Commercial Manager (Refunds) of the zone, to which the Ticket Deposit Receipt - issuing station belongs.

REFUND ON TATKAL TICKET :

No refund will be granted on cancellation of confirmed Tatkal tickets/duplicate tatkal ticket except in case of circumstances mentioned in para 2 of instructions contained in Commercial Circular no. 53 of 2006 issued vide letter no. 2006/TGII/ 20/P/Tatkal, dated 30.06.2006. However, full refund of fare and tatkal charges will be granted on the tickets booked under Tatkal scheme in the following circumstances :- If the train is delayed by more than 3 hours at the journey originating point of the passenger & not the boarding point if the passenger's journey originating point and boarding point are different. If the train is to run on a diverted route and passenger is not willing to travel. If the train is to run on diverted route and boarding station or the destination or both the stations are not on the diverted route. In case of non attachment of coach in which Tatkal accommodation has been earmarked and the passenger has not been provided  accommodation in the same class. If the party has been accommodated in lower class and does not want to travel. In case the party travels in lower class, the passenger will be given refund of difference of fare and also the difference of Tatkal charges, if any. SOURCE - indianrail.gov.in

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                                                                        (५)

रेल मन्त्रालय की मनमानी के चलते होती हैं रेल दुर्घटनायें

February 18, 2013 | Filed underखोज खबर | Posted by hastakshep

10

शेष नारायण सिंह

अपने देश में रेलों में सुरक्षा की हालत दिन बा दिन बिगड़ती जा रही है लेकिन रेलवे के अफसरों को कहीं से भी जिम्मेदार नहीं ठहराया जा रहा है। यह रहस्य बना हुआ था लेकिन रेलवे सुरक्षा आयुक्त के कामकाज से सम्बंधित संसद् की एक स्थायी समिति की रपोर्ट आने के बाद अब बात समझ में आने लगी है।

रेल सुरक्षा के लिए केन्द्र सरकार ने रेलवे एक्ट के तहत रेलवे सुरक्षा आयुक्त के संगठन का गठन किया गया था। एक्ट में इस संगठन का काम बहुत ही महत्वपूर्ण बताया गया था। इस संगठन के जिम्मे रेलवे के हर साजो-सामान का निरीक्षण भी था। एक्ट में यह व्यवस्था थी कि अगर कभी कहीं कोई रेल दुर्घटना हो तो रेलवे सुरक्षा आयुक्त को जाँच करना था। इसमें कहीं भी किसी आदेश का इन्तज़ार करने की व्यवस्था नहीं थी। इस संगठन की आज़ादी को बनाये रखने के लिए रेलवे सुरक्षा आयुक्त को रेल मंत्रालय के नियन्त्रण के बाहर रखा गया था। इसे नागरिक उड्डयन मन्त्रालय के प्रशासनिक नियन्त्रण में रखा गया था। इसके सारे नियम कानून रेलवे एक्ट के प्रावधानों के तहत बनाये गये थे। लेकिन रेल मन्त्रालय के अधिकारियों ने 1953 में एक एक्जीक्यूटिव ऑर्डर जारी करके यह अधिकार वापस ले लिया। यानी निरीक्षण का जो महत्वपूर्ण काम रेलवे सुरक्षा आयुक्त  को करना था वह वापस ले लिया गया।

संसद् की इस विभाग से सम्बंधित स्थायी समिति ने सवाल किया है कि जो अधिकार किसी भी संगठन को संसद् के किसी एक्ट के कारण मिला है उसे किसी एक्जीक्यूटिव ऑर्डर के ज़रिए कैसे वापस लिया जा सकता है।इसके अलावा हमेशा से ही रेल मंत्रालय  का रवैया ऐसा रहा है कि रेलवे सुरक्षा आयुक्त का दफ्तर पूरी तरह से रेल मन्त्रालय के अधिकारियों की कृपा पर बना रहे। मसलन संसद् ने रेलवे सुरक्षा आयुक्त की ऑटोनॉमी को सुनिश्चित करने के लिए इसे रेल

शेष नारायण सिंह वरिष्ठ पत्रकार है. इतिहास के वैज्ञानिक विश्लेषण के एक्सपर्ट. सामाजिक मुद्दों के साथ राजनीति को जनोन्मुखी बनाने का प्रयास करते हैं. उन्हें पढ़ते हुए नए पत्रकार बहुत कुछ सीख सकते हैं.

मन्त्रालय से हटकार सिविल एविएशन मंत्रालय के जिम्मे किया था लेकिन रेलवे बोर्ड के ताक़तवर अधिकारियों ने यह ऑर्डर जारी कर दिया और नियम बना दिया कि रेलवे सुरक्षा आयुक्त का ज़ोन स्तर पर तैनात बड़ा अफसर वहाँ के जनरल मैनेजर के अधीन काम करेगा। इस आदेश एक बाद सब कुछ ऐसे ही चलता रहा और रेलवे सुरक्षा आयुक्त पूरी तरह से सफ़ेद हाथी के रूप में काम करता रहा। देश भर में रेल में दुर्घटनायें होती रहीं और रेल मन्त्रालय के अफसरों की सुविधा के हिसाब से रिपोर्ट आती रही। पं. जवाहर लाल नेहरू की सरकार ने रेलवे सुरक्षा का जो भरोसेमन्द ताम-झाम तैयार किया था, उस रेलवे सुरक्षा आयुक्त के संगठन को कुछ रेलवे अधिकारियों ने दो एक्जीक्यूटिव ऑर्डर जारी करके छीन लिया और संसद् को बहुत दिन तक इस हेराफेरी का पता भी नहीं चला।

अब बात  पब्लिक डोमेन में आ गयी है। यातायात, पर्यटन और संस्कृति मन्त्रालय से सम्बद्ध संसद् की स्थायी समिति ने सारी गड़बड़ी को पकड़ लिया है और अपनी 188वीं रिपोर्ट में संसद् को सब कुछ बता दिया है। रिपोर्ट में बताया गया है कि रेलवे सुरक्षा आयुक्त में कमाण्ड का दोहरापन है। रेलवे एक्ट में इसे नागरिक उड्डयन मन्त्रालय के जिम्मे किया गया है। दुर्घटना की जाँच के नियम तो नागरिक उड्डयन मंत्रालय की तरफ से बनाये जाते हैं जबकि दुर्घटना के इन्क्वायरी से सम्बंधित नियम रेल मंत्रालय से आते हैं। कमेटी को यह बात बहुत अजीब लगी क्योंकि इस तरह से कुछ  शब्दों के उलटफेर के बाद जनहित का काम बहुत बुरी तरह से प्रभावित होता है। नतीजा यह होता है कि सुरक्षा के जो कोड बनाये जाते हैं, रेलवे सुरक्षा आयुक्त को उसके बारे में कोई जानकारी नहीं होती। सरकारी क़ायदा यह है कि अगर किसी फैसले में दो मन्त्रालय शामिल हैं तो जब तक दोनों ही मन्त्रालय सहमत न हों कोई फैसला न लिया जाये लेकिन रेलवे सुरक्षा आयुक्त के अधिकार के फैसले रेल मन्त्रालय वाले बड़े मौज से लेते रहते हैं। रेलवे एक्ट में एक टर्म “सेन्ट्रल गवर्नमेंट“ लिखा हुआ है। इसी टर्म के कवर में रेल मन्त्रालय के अफसर मनमानी करते रहते हैं। कमेटी ने सुझाव दिया है कि इस दुविधा को दूर करने के लिए “रेल एक्ट” में ही ज़रूरी सुधार कर दिया जाना चाहिये।

मौजूदा व्यवस्था में रेल मन्त्रालय की मनमानी चलती है क्योंकि रेलवे सुरक्षा आयुक्त को अपना काम करने के लिए रेल मन्त्रालय पर निर्भर करना पड़ता है। उसके पास अपने विशेषज्ञ नहीं होते और रेल मन्त्रालय उनको विशेषज्ञ देता नहीं। कमेटी का विचार है कि सरकार को ऐसी व्यवस्था करनी चाहिये जिसके बाद रेलवे सुरक्षा आयुक्त को अपने विशेषज्ञ सीधे भर्ती करने के अधिकार मिल जायें। वर्ना आज तो रेलवे सुरक्षा आयुक्त पूरी तरह से रेल मन्त्रालय के अधीन ही काम करने के लिए अभिशप्त है। नागरिक उड्डयन मंत्रालय वाले केवल कुर्सी मेज़ आदि के इन्तजाम तक ही सीमित हैं। अभी रेलवे सुरक्षा आयुक्त सभी दुर्घटनाओं की जाणँच नहीं कर पाता क्योंकि क्योंकि रेल मन्त्रालय सभी दुर्घटनाओं की अधिसूचना (नोटिफिकेशन) जारी नहीं करता। नतीजा यह होता है कि रेल मन्त्रालय वाले खुद ही जाँच करके मामले को रफा-दफा कर देते हैं। रेलवे सुरक्षा आयुक्त को रेलवे की सुरक्षा के मानकों को बदलने के पहले भरोसे में लेना ज़रूरी है लेकिन अभी ऐसा कुछ नहीं है। रेल अफ़सर जब चाहते हैं रेलवे सुरक्षा आयुक्त को बताये बिना मानकों में परिवर्तन कर देते हैं।

इस सारी दुर्दशा से बचने के लिए कमेटी ने सुझाव दिया है रेलवे सुरक्षा आयुक्त को किसी भी मन्त्रालय के अधीन कर दिया जाये उससे कोई फर्क नहीं पड़ेगा लेकिन ज़रूरी है कि संसद् एक अलग एक्ट पास करके रेलवे सुरक्षा आयुक्त के अधिकार, कर्तव्य और जिम्मेवारियों को विधिवत कानून की सीमा में लाने की व्यवस्था करे। वरना दुर्घटनायें होती रहेगीं और रेलवे के अधिकारी अपनी मर्जी के हिसाब से रिपोर्ट बनवाते रहेंगे।

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New Delhi: Your family members can now legally travel on your railway reservation ticket. Indian Railways have made changes in rules to allow people to travel on tickets reserved for their family members. Family members include father, mother, siblings and other close relatives.

The process for transferring tickets needs to be done at least 24 hours before the journey. The process can be initiated 48 hours before the journey.
Source - daily.bhaskar
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                                                                   ( ०३)

ये.सी -१ , ये.सी.-२ नया  रेल किराया आज से लागू ! दुसरे दर्जो की किराये में बढ़ोतरी वापस ले ली गयी है !

नया दर --

फर्स्ट क्लास-१० पैसे / किलो मीटर बढ़ोतरी 

ये सी -२-१५ पैसे /किलो मीटर  बढ़ोतरी 

ये सी -१ ३० पैसे / किलो मीटर बढ़ोतरी 

प्लेटफोर्म टिकट दर - ५ रु .

जो यात्री अडवांस टिकट बुक कर लिए थे ,  यात्रा के पहले  बढ़ी हुयी  अद्दिसनल किराया बुकिंग ऑफिस में जमा कर सकते है या यात्रा के दौरान टी.टी.को भी दे सकते है !

 पोस्टेड -०१-०४-२०१२


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 २)   रेलवे रिजर्वेशन १२० दिनों पहले करा सकते है ! यह कानून प्रायः १० मार्च २०१२ से लागू होने वाला है  अपनी यत्र को सुनियोजित ढंग से तैयार करें और यात्रा के दौरान होने वाले समस्याओ से बचें ! 

Railways reservation could be done before 120 days w.e.f.10 march 2012.as indication revealed by  

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१)  फर्स्ट क्लास / टू टायर / थ्री टायर   में यात्रा करते समय ...यात्री के पास ..उसका परिचय पत्र /प्रूफ  रहना चाहिए , अन्यथा टिकट अबैध समझा जायेगा ! यह कानून १५ फरवरी २०१२ से लागू है ! 

परिचय पत्र साथ रखें और रेल वे की मदद करें !